Customer Success Manager (German Speaking)

Permanent employee, Full-time · Zurich

Description
Starting 1 September 2020 (or later), you would join us as a Customer Success Manager, working closely with our product, sales and legal teams. In this position you will use your legal background in combination with your experience in project management to revolutionize contract management and contract analysis for our customers

You feel comfortable being at the intersection of our legal team, our Product Managers, and our customers. You will work directly with our customers to align their requirements and requests with the development of our AI and product. The result of your work is a key ingredient in the development of our product, project planning, and most importantly, the development of successful customer relationships. You thrive in the hustle of a fast-growing company, you are a team player, and you are not afraid to roll up your sleeves to get things done. Beyond your responsibilities, you want to help build a great company that shapes tomorrow’s legal tech industry.
Your mission
  • Ensure client satisfaction by being a partner to the customer and providing the highest levels of service.
  • Be the direct customer contact during the whole life cycle of the project.
  • Manage all assigned projects to completion ensuring on-time delivery, meeting budgetary demands, and maintaining overall project ownership.
  • Drive adoption and customer success by walking customers through their set-up process and adoption phases, including training.
  • Be the advocate for customer needs by working with internal partners to identify and address product requirements.
  • Validate new AI features with relevant customer stakeholders.
  • Develop client requirements into user stories.
  • Administer JIRA projects, which includes managing workflows, Kanban/Scrum boards, etc.
  • Create and maintain documentation as needed.
  • Support our sales team in selected pre-and post sales activities.
  • Plan and manage customer project processes, including onboarding.
  • Represent Legartis in panel discussions, lectures and trade fairs.
Your profile
  • Master’s degree in Law and / or equivalent education and work experience in the legal profession.
  • Experience with managing projects and accustomed to customer contact (experience in consulting is a big plus).
  • Business fluency in English and German is a must.
  • High attention to detail and deadlines.
  • Experience reviewing a variety of contracts including general M&A and commercial contracts is a big plus.
  • Excellent communication and interpersonal skills, a reliable personality with the ability to work independently and manage stakeholders and customers.
  • Comfortable with working in a team environment.
  • An entrepreneurial mindset.
  • Moreover, you are open for development, are honest, have a genuine interest in people, work smart, have a passion for innovation, show your commitment and want to enjoy work and have fun while giving your best!
Why us?
  • A position of 80-100% in a startup.
  • Opportunity to shape and lead customer projects at Legartis.
  • The chance to take on an exciting role in a fast-growing start-up (the team grew by 500% last year).
  • A young, talented, motivated, positive and humorous team.
  • Supportive work culture, in which everyone is committed to building a successful business.
  • Open corporate culture with flat hierarchies and direct feedback.
  • A fair and competitive salary.
  • Possibility of stock options (ESOP).
  • 5 weeks vacation with the possibility to take an additional 2 weeks unpaid vacation.
  • Flexible home-office possibilities.
  • Centrally located, modern office.
  • Regular team events.

We will be screening candidates in the month of July and the first interviews will take place in August.
About us
We are Legartis, a legal tech startup that changes the way contracts are analysed and managed efficiently. Corporate clients love our product, which means we are growing fast and are ambitious. Since our inception in 2017 we have grown to more than 35 people and have won various prizes such as being named by Forbes as one of the best AI start-ups in the DACH region, the 1st prize from >>venture>> in the software vertical, and many more.
Join us on our mission, have fun whilst doing so and expand your skillset daily!
We appreciate your interest in Legartis. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at recruiting@legartis.ai.

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